Frequently Asked Questions (FAQ)
User Profiles
Yes, you do. Your professional and/or buisness link will be: theconnect.africa/user/[username] Your URL will be created automatically.
Yes, you have to. If you do not, your account will not work, you will not be able to log in or post anything on the platform, and you will not be able to reset or change your password. Rememeber to check your email inbox or spam folder for the activation email.
In order to properly enjoy all that the platform has to offer you need to create a profile.
All your sign on information is safe and secure.
Yes, setting up a user profile is free.
Yes. Being on MyConnects is free. When you set up a user profile you automatically appear on MyConnects.
Your profile remains on the platform indefinately. It will be removed if you violate our community standards or if you remove it yourself.
Listings
Yes, you can post any type of listing as long as its contents are legal and do not go against our community standards and guidelines.
The length of time that your listing will be up for is dependant on the number of days that you pay for.
You can make your listing more visible by adding as much information as possible while you create it so that it can be picked up using key words during search.
The fees are as follows:
30 Days:
Normal: ZAR 55
Featured: ZAR 75
90 Days:
Normal: ZAR 165
Featured: ZAR 225
Job Listings
That benefit does not exist yet. In the meantime, when you post a job listing, please make sure that you include your contact details and instructions on how the applicant should apply for the position.
The length of time that your job listing will be up for is dependant on the number of days that you pay for.
The fees are as follows:
30 Days:
Normal: ZAR 75
Featured: ZAR 105
90 Days:
Normal: ZAR 225
Featured: ZAR 315
MyShop/Vendors
Yes, you do. The link for your shop is: theconnect.africa/myshop/[your-store]. Your URL will be created automatically.
The MyShop service is not free. You need to pay a monthly rental fee in order to be able to use it continuously.
Yes, after you register and pay for your shop, your get a personalized link and your shop automatically appears on the E-Shopping Mall.
MyShopTM fees are as follows:
- Commission = 0%
- Admin = 0%
- Transaction = 4%
- Withdrawal = R7
- Monthly rental = R275 per month
Add your shipping costs to your prices!
Example:
- Your selling price = R100 (including shipping and your profit)
- Transaction fees = R100 x 4% = R4
- Withdrawal fees = R7
- Total amount going into your bank account = R89 note that out of this amount you still need to subtract shipping and your profit.
Therefore, calculate the selling prices of your goods accurately for MyShopTM, use this formula:
Selling price = [(Supplier price or cost of production per item + Profit mark-up) + Shipping costs] + Transaction fees + Withdrawal fees
e.g.: Calculate the price of an item that a supplier supplies for R150, you have a 50% profit mark-up, and your shipping costs are R85 per package.
Selling price = [(R150 + 50%) + R85] + 4% + R7 = R329.40
Therefore your profit from this sale = R150 x 50% = R75
Hint: You also have the option to apportion your monthly rental fees into your selling prices.
Important to note:
- Complete all of your details and the shop’s details when you register and set up your MyShopTM.
- Use a completely different email address to setup your MyShopTM; do not use the same one you used to register your main user profile on the platform.
- You have to verify and activate your email address in order for your shop to be registered. Check your email inbox or spam/junk folders.
- Your MyShopTM will be deactivated within 3 days (on the 3rd of the month) if you fail to pay the rental fee on time. The MyShopTM cycle runs from the first day of the month to the last day of the month. Prorate your fees if you register your shop in the middle of the month, it is ZAR 9.50 per day multiplied by the remaining number of days in the month. This is the only time where prorated rental fee payments will be accepted.
- You have the option to use the MyShopTM feature solely for advertising your products and shop and not for transactions. To do this, you need to put it in writing under your shop policies that you would like for your transactions to go through your shop banking account (add the banking details) via EFT and not through the platform. Therefore, state your preferred payment method. When payments are made directly into your bank account by your customers, you do not pay transaction fees and withdrawal fees.
- Add the courier or shipping company and its costs under your shop policies for clarity and transparency.
- Regularly check for announcements or client enquiries on your dashboard, and check your email inbox or spam/junk folders regularly for MyShopTM updates, sales and transactions.
- When you click on “complete order” on your dashboard, a withdrawal for all the payments that were made through the platform are automatically processed and the pay-out will clear into your banking account within 3 business days.
- When you set up your shop you will automatically receive a personalised link which will look like this: https://theconnect.africa/myshop/[your_store]. Use this link to advertise your shop so that your customers can find you.
- Examples of store policies to add:
- Cancellation policy
- Returns policy
- Exchange policy
- Refund policy
- Shipping policy
Rental options:
ZAR 275 per 30 days
ZAR 825 per 90 days
ZAR 2,475 per 270 days
ZAR 3,300 per year
For first time registrations that are in the middle of the month, prorate your rental fee using ZAR 9.50 per day multiplied by the remaining number of days in the month. This is a once-off concession.
Events
To sell your event tickets on our platform you need to contact us online and we will get in touch with you with the process.
Yes. Each event that we post will have an event URL created for marketing purposes. The URL will look like this: theconnect.africa/event/[event-name]/
The fees are as follows:
30 Days:
Normal: ZAR 185
Featured: ZAR 250
90 Days:
Normal: ZAR 555
Featured: ZAR 750
General
Yes, the platform is open to be used by anyone, as long you you follow our standards, agreements and policies, as well as the laws of South Africa.
You have to register your shop under theconnect.africa/myshop-register and pay for the monthly shop rental.
Please contact us by leaving us a message on our contact form under the contact tab and our admin will be in touch with you within 24hours or less.